Friday, 30 May 2014

Topic 11 – Web 2.0/3.0

Questions

Select five applications that you have not heard of before from Popular URL’s Web 2.0 awards or the webware awards and describe on your blog page how they could be useful to a business.


http://uncrate.com/style/

This is a great website that offers some unique products aimed at men. Businesses can use this website to promote products. The site does not seem to sell the products themselves but its more like a massive advertisement of all things men might be interested in. But many businesses can use this site to promote their products especially if it is a product completely new to the market.


http://www.goodhousekeeping.com/


This site is basically an online magazine aimed at home makers. This is a great opportunity for websites to promote products anything from furniture to groceries. Users can subscribe to get newsletters emailed to them promoting new articles, the site also promotes an End the Hunger campaign which businesses can use to promote a healthy image.


http://www.engadget.com/


This site reviews products, mainly tech products and it is a good opportunity for businesses to promote products and their features compared to other similar products on the market. There is a downside to this though, if your product does not compare or surpass current similar products you could be buying bad publicity.


http://www.intomobile.com/

Another tech website but this one concentrates on mobile phones and all things concerning them. With this site businesses' can not only promote their phones but also their operating systems, hardware, mobile phone carriers, tablets and applications. Businesses that do not have anything to do with mobile phones such as banks, grocery stores and pet shops can use this site to promote their applications if they have the desire to create one, which in today's world is almost a must.


http://www.worldchanging.com/archives/011742.html

This site is basically a community dedicated to building a more sustainable future. This might not be a direct financial gain to businesses but it does offer them a way of promoting their brand. It offers the opportunity to collaborate with other professionals to address specific design challenges and in participating businesses can be exposed to new and innovative ideas that they can then implement, the can also provide ideas that might not have been thought of before.










Thursday, 29 May 2014

Topic 10 - Trust

Questions 

Question 1 - What does this meant by the following statements?


Image from: http://www.freeimageslive.co.uk/search/imagesearch.cgi

Trust is not associative (non-symmetric)

Trust is not necessarily a two way street, just because Pieter trusts Paul does not automatically mean that Paul trusts Pieter.

Trust is not transitive

Trust does not automatically extend. Pieter and Paul trust each other but that does not mean that Pieter automatically trust the people Paul trust, and Paul does not automatically trust the people Pieter trust.

Trust is always between exactly 2 parties

Trust is established between 2 parties. If a third party joins the equation it trust is established individually between party 1 and party 3, and party 2 and party 3. 

Trust will involve either direct trust or recommender trust

Paul trust Pieter directly, based on Paul's opinion and experiences with Pieter. This is direct trust. Pieter recommends Paul get legal advice from Lily because she is trustworthy. Paul trusts that Lily is trustworthy because of this recommendation. This is recommender trust.

Question 2a -  Have a look at the following websites. What are some of the elements that have been incorporated to increase your trust in the sites? If there are also some aspects which decrease your level of trust describe them as well.


http://www.eBay.com.au


Increase Trust:
  1. Customer Support
  2. Policies
  3. Feedback Forum
  4. Reputation
  5. Secure Payment - uses a known payment facility

Decrease Trusts:
  1. I am bias where eBay is concerned, I have used it for many years and all distrust is based on individual sellers not eBay as an entity. A good example of "trust is not transitive".

http://www.anz.com.au


Increase Trust:
  1. Contact us information
  2. Secure Log-in
  3. Security information

Decrease Trusts:
  1. None that I can see

http://www.thinkgeek.com


Increase Trust:
  1. Contact us
  2. Privacy and Security Information
  3. Customer Service
  4. Returns and Exchange information
  5. Log-in

Decrease Trusts:
  1. None, I like the feel if this site. 
 

http://www.paypal.com.au


PayPal seems to have changed their site and not for the better.

Increase Trust:
  1. Reputation
  2. Past experience

Decrease Trusts:
  1. Not intuitive anymore, hard to find:
    1. Contact information
    2. Policies
    3. Security Information.

Question 2b - Find a web site yourself that you think looks untrustworthy.


http://goodrichjumps.com/index.html

http://goodrichjumps.com/index.html

  1. No contact information - there is a phone number that cant be trusted.
  2. The fact that the site has been badly designed gives the impression that it is not to be trusted.
  3. The color scheme does not allow me to spend much time on the site so I cant really investigate its authenticity. But then again the short time spent there does not offer much.
 

Saturday, 10 May 2014

Topic 9 - Channel Conflict

Discussion

See the discussion forum (in week 9) and comment on the microsoft article profiled there. Discuss the case on your blog in terms of channel conflict. 12 months on after the release of Windows 8, is it still an issue?

 I am not a fan of Microsoft, I believe it is a monster that is just growing and growing, I dont know why I have this dislike for Microsoft, I am sure I once had a reason a long time ago.... but I have forgotten and to be honest the reason has probably become redundant. And lets face it apart from my dislike to Microsoft, this would not be the first time that Microsoft acted like a villain. Just do a general search "Microsoft back stabs IBM" and Google will provide you with many stories, and the result will not only show Microsoft as the villain but IBM, Toshiba, and many others make business decisions that benefit themselves and harm the other.

From a business perspective I dont think Microsoft did anything wrong in creating its own tablet. What business does not choose to expand? If you see an opportunity take it. The business world is competitive, this is nothing new. Every one knows that if you have an idea you keep it to yourself or make sure you are protected against that idea being taken. In saying this I want to add I like nothing better than seeing the underdog win, and this in it self is just another cycle... the underdog wins and wins again and keep on going and soon the underdog becomes the top dog, it gets criticized and blamed and then there comes another underdog wanting to become the top dog.

I dont think this channel conflict is still an issue, technology grows at such a fast rate that issues need to be dealt with at a very fast rate, and new issues and ideas form even quicker.

Thursday, 17 April 2014

Topic 8 - Online Auctions

Question 1

eBay is one of the only major Internet "pure plays" to consistently make a profit from its inception. What is eBay's business model? Why has it been so successful?



eBay implements the Brokerage model, it is successful because:
  1. It has plenty revenue available, customers are willing to for transactions and other fees.
  2. Advertisement does not cost anything, eBay gained its fame through word-of-mouth.
  3. Little or no costs for selling or obtaining goods, goods are owned by the customers themselves, transactions are paperless, etc.
  4. Listing payments are made in advance and immediately after the transaction have been completed , so there is no receivables to collect and there is no inventory because as mentioned above the customers owns the goods.
"eBay, one Internet business model that works." VentureNavigator Blog. N.p., n.d. Web. 10 May 2014. <http://www.venturenavigator.co.uk/content/ebay_case_study>.

Question 2

Other major web sites, like Amazon.com and Yahoo!, have entered the auction marketplace with far less success than eBay. How has eBay been able to maintain its dominant position?


Some of the reasons eBay has remained dominant is the same as the reasons listed above, there is very little spending compared to sites like Amazon. eBay is also very well known so a newcomer would struggle to offer any real competition any attempt to rival eBay would have to plan for the long fight.

Question 3

What method does eBay use to reduce the potential for fraud among traders on its site? What kinds of fraud, if any, are eBay users most susceptible?

eBay does not offer any long term fraud opportunities, sellers are ranked according to their selling history. If a sellers has a bad reputation buyers are aware of the risk they are taking. If a seller has no reputation you are aware of the risk that poses. As for fraud from a buyers point of view, a purchased article is not sent until payment has been received, so there is no opportunity to commit fraud.

A buyer is refunded if he or she does not receive a product or if they are unhappy with the received product. I am not sure if eBay carries the cost of refunding a person or if they have something in place so that the cost is taken from the seller. On one hand I cant see eBay carrying the cost, if that was the case I can see a great fraud opportunity and I cant see myself as the only person to think of this opportunity, for instance a selling something that the seller does not have. Then on the other hand I cant see eBay getting the funds from the seller if it is a matter of fraud. Like other fraudulent activities once you are aware that fraud has been committed the person or persons responsible is long gone.
Another possible fraud could be hijacking the website and posing a fake website, but again the time needed for this to pay of makes the option redundant.

Question 4

eBay makes every effort to conceptualize its users as a community (as opposed to, say “customers” or “clients”). What is the purpose of this conceptual twist and does eBay gain something by doing it?


I believe the purpose of doing this is to have the 'customers' feel they are part of something, it has a psychological effect, people have an inherit need to belong to something. This will encourage people to dedicate more time to the growth of their eBay business and this in turn helps the growth of eBay overall.

Question 5

eBay has long been a marketplace for used goods and collectibles. Today, it is increasingly a place where major businesses come to auction their wares. Why would a brand name vendor set-up shop on eBay?


Because it is a brand name, even brand named used goods has a big market on eBay. So why not sell on eBay yourself? I believe that eBay also makes it easier, a lot of people would rather just get it from eBay then going to the shop, and for some their is no option. Would you rather buy a used set of headphones from Sennheiser or a brand new set for $10 more?

Question 6

I have a few businesses, and I have used eBay for about 12 years on and off. Currently I have about 600 books listed on eBay (seller name ozrural). I stopped selling on eBay for a few years but they changed the rules this July and it is viable again (for me). What do you think changed?

I am not sure I have looked this up and though I can see several changes such as photo listings are required, changes to top seller listings, etc., I cant see what would make it viable for you to sell on eBay again.

Topic 7 - Automata

Questions 

Question 1 - Check this link to my ‘intelligent’ cybertwin which I also mentioned in the Powerpoint. You may like to create your own cybertwin as well. The more you 'train' your twin, the better the responses will be. While it is just a fun exercise, Think of the opportunities. Imagine if we had a cybertwin that could answer your questions about the course. Or perhaps a shopping assistant?


I do not really like the idea of a cyber twin, I like to experience my own life.

Question 2 - Write one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.

The Turing test was created by Alan Turing and its purpose is to see if a computer program can trick a person into believing that the program is a person as well. Alan Turing's reasoning was that if the person talking to the computer thinks that he/she is talking to another person then that program must be just as intelligent as a human.

The Chinese room is an argument against the Turing Test proposed by John Searle and the conclusion of this argument is that just because a program make it seem like it understand what a person is "saying" to it does not mean that it really understands what is being said.

I googled the Turing test and attempted to chat to the program, when I asked random questions for instance how are you, the program answered generic answers and I would have believed that the program is in fact a person. A few statements such as, "You did not understand that did you" gave me the impression that either I am speaking to someone who is cheeky or someone who does not understand what I am saying. So at this point I would probably be thinking that this might be a person I am chatting with. But strangely enough when I started asking logic questions it all went up in smoke. For instance "what is 1 plus 1" resulted in a reply of "huh" and then I tried '1 + 1' which resulted in 'yep'. I like the idea of artificial intelligence, I am not sure it is viable.

Question 3 - Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples which support or disprove the question or just offer an opinion based on your personal experience. Write you answer on your blog page or express an opinion on this voice discussion board (it's simple to join). 


Definitely not. After playing around with the cyber twin and the Turing test I have come to the conclusion that I would become annoyed very quickly if I try and explain an issue I am having with a product and the program does not understand.

Topic 6 - Digital Markets

Question 1

A)  What experiences have you had with shopping online?

I have had mostly positive online shopping experiences, to be honest I have only had 1 negative online shopping experience.

B)  Describe a good experience.

I have had many good experiences shopping online, one such experience was while shopping in a site called All the Deals, I purchased a family holiday.

C) What did you like about the online store you used? 

The site's response was fast and efficient. I received an email confirmation within an hour of purchasing the holiday. The product was presented in a realistic and honest way, and all information was shared prior to purchase.

D) Describe a bad experience.

Unfortunately I cant remember the website name, but it was an American based shop that offers Japanese products. I ordered a Japanese scroll with Kanji writing on it.

E) What problems did you have with the online store?

The scroll I ordered never reached me, I sent an email to the store asking if I can get an update on my purchase and I never received a reply. I sent another email a month after the first requesting a refund and again I did not receive a reply.

F) What features make an online store more appealing?

I prefer a clean look, I dont want to struggle to understand what I need to do to go from one page to another. No music or videos should start playing when the webpage load. Security is a big part of making a website appealing. Contact details need to be listed as well as a physical address. I prefer sites that offers purchase through PayPal, I am not a fan of entering credit card details.

G) What features make an online store less appealing? 

Cluttered design, does not follow IEEE security standards, misrepresentation of products.

H) Should we expect to see the prices of goods and services rise or fall due to the migration of consumers online?

Yes I believe prices will rise. More and more shopping will be done online but businesses will still need to have a physical shop. Since more revenue will be created online it might need to cover losses incurred offline.



Question 2

A) The dispersion of prices (that is, the spread between the lowest and highest price for a particular product) will narrow.

I believe this to be true, companies will become more competitive and therefore the spread between the highest and lowest prices will narrow.

B) The importance of brand names will decrease.

I am not sure this is true, I think that brand names to the average population have already decreased. Brand names like Armani, Gucci, Louis Vuitton, Ferrari, etc. will not become more or less popular because of its availability but more because of it is not easily obtainable and online shopping will not make it more obtainable.

C) Price competition will make all products cheaper.

Yes I agree increased competition will lower prices.

D) Digital markets will become dominated by a handful of mega-sites, like Amazon.com. 

No I dont agree, it is easier to set up an online business, you need less capital to start off. I believe a lot of smaller online shops will start up.

E) How do you think the balance of power between buyer’s and seller’s will change?

If I am correct in the point made above (question 2  D) the power will be in the seller's hands. Since there will be so many online options available to choose from sellers will have to drop prices in order to stay competitive.

F) Prices are clustered online.



G) Online prices are elastic. ( i.e. immune to change up and down with demand)

No I don't agree, I think agree with an article in the Business Insider prices will fluctuate more often in order to compete with websites like eBay and Amazon.

H) Online prices are generally transparent (the extent to which prices for a given product or service are known by buyers in the marketplace.).

Yes I agree, although this might change in the future because of expected growth of online shopping. The shipping charges might not be included in the displayed price but I believe most shoppers will be aware of this.



Question 3

A) What types of m-commerce services does your cell phone provider offer?

The only m-commerce service I use is internet banking. My service provider does not offer any extra services but there are many applications available for my phone. My service provider does provide me with one gigabyte of internet usage, which I use for internet banking.

B) Which of these services do you use?

I use internet banking.

C) What types of transactions do you perform through your cell phone or other wireless device?

Phone:

Internet Banking

Other:

eBay
Audible
Amazon

D) What types of transactions would you like to perform, but are currently unable to?

None

E) What is your opinion of wireless advertising/mobile marketing

I think it allows you to reach a much wider audience. 

Friday, 11 April 2014

Topic 5 - Business Models

Look at the list of business models below and describe the features of each of these business models, on your blog page, giving an example of each. The basic categories of business models discussed in the table below include:


Brokerage

According to http://www.investopedia.com a broker is someone or something that facilitates the buying and selling of a product. There for a web based business model will offer products to be bought and sold. From my understanding this could either be a website like http://www.wotif.com that offers a service to customers, a website like http://www.alibaba.com/ that allows bulk buying to other companies or a website like www.ebay.com.au/ (auction broker) where individuals offer products to customers. Interesting to note that eBay also uses another broker within the site, PayPal which is a transaction broker.

 In each of the examples above the website itself is not in charge of selling the product nor do they have anything to do with the delivery of the product. They get a percentage paid to them for facilitating the transaction.

The brokerage model offers several strengths, its centralized, consider eBay again there are very few products that you wont find on this site. If you have a taste for all things Japanese eBay will provide you with an array of products to suit your taste and it does not matter if you are in England, Africa or Iceland.

The brokerage model can also facilitate trust, I might not know the seller "hotProduct98" but I trust eBay and therefore the chances are greater of me trusting this unknown seller. A negative aspect though is that is does not ensure protection, if you do not receive or the product is not the described quality there is very little that this third party can do.


Advertising

This business model is derived from the traditional media broadcast model, for example radio broadcasts. You have the privilege of listening to a radio station of your choice free of charge, in exchange the radio station will advertise throughout the day. The middleman (radio station) gets money from the companies that uses its advertising and in exchange the company puts itself and its product out there. The advertising model works on this same concept, you get to view the website for free but in exchange the website has advertisements.

Examples of the advertising model on a website is:

Banner



Sidebar

With the sidebar below, the add is on the right hand side and entices you to click and the image to enroll into classes that will teach you how to organize your photos


The strengths of implementing this type of model is that it allows access to all market types, it can also be used to track users.

Weaknesses are that there are a fine line between informing customers and annoying them, some websites play an advertisement the moment the website has loaded and do not offer the customer a way to mute the video. It is true that it will draw attention better than a static advertisement that does nothing, but most internet users will close the website and never return. The same is true for pop-ups, personally I can live with a website having one or two pop-ups, I have gotten so use to it that 90% of the time I close them before they load, but that in itself should tell the website implementing it that it servers no purpose and again if people are flooded with unwanted pop-ups the will close the website and not return.



Infomediary

The infomediary model collects and stores behavioral information of its users, this information is collected and then sold to other stakeholders or the stakeholders will approach the website and ask them to collect data for a fee. Google is a great example of this type of website, it will gather data based on searches done by users, this data is known as metadata.

Metadata is basically information about information, the next step is data-mining which will result in reports, for example in 2013 which country had the most searches on depression, hypothetically lets say it is Great Britain. The next step is data analytics, what does this mean, does people in Britain get more depressed, do they have a greater thirst for this knowledge than another country?

This information is extremely valuable to companies, for instance if you know what product appeals to what country you know where your start-up company or new product will be more successful, if you know what age group in this country is more interested you know what your target audience is and therefore you know who to aim advertising at. This does not mean you will be a success but it does allow you to make decisions based on calculated risks.

www.surveymonkey.com/ is a good example of the infomediary model known as audience management, this site gathers information on what products appeal to what type of person based on age, education level, geography, etc. Incentive marketing is another infomediary business model that offers you an incentive for taking part in something, an example of this is the chance to go into a prize draw if you shop at a specific site, or that you will get 5% discount.

One strength of this model is that can be paired with the advertising model and in this aids the effective use of advertising funds. Unfortunately the quality of the trade can not be ensured, personal data may be at risk and there are many legal, ethical and cultural considerations that come into play.


Merchant

This model is very old, think before the invention of the car, think before the invention of money. An example of this model is Harvey Normal selling its product online.

An example of a merchant business model business is www.audible.com they implement the bit vendor model and they only trade in digital products (audio books), another example is a virtual market which is a business that only has an online presence for example http://shopping.rediff.com/shopping/index.html.

The merchant model offers several strengths such as its simplicity, low transaction costs and the fact that it easily translates to the web, it also allows customers the benefit of 24/7 shopping. Weaknesses are that it is an easy target for online fraud, customer security and data are at risk and the inventory control and delivery systems used can pose problems it is also a highly competitive market.



Manufacturer (Direct)

In this model the normal retail channels is bypassed and the manufacturer sells its product directly to the customer. An example of this model is the lease for instance http://www.radio-rentals.com.au/ allows you to choose a product to rent for a specified time. Then you have License for instance http://www.adobe.com/ allows you to purchase a license in order to use their product.

The manufacturer model offers lower cost to customers, product customization and increased customer relations and communications. Unfortunately it offers lower profit margins to the business and has higher maintenance of supplier relations, this model can not be applied to all industries.



Affiliate

The affiliate allows another business or person to make a profit by implementing a click through link. An example of this is when a website offers you a discount when you shop on a certain website using a provided link, this is known as revenue sharing.

A big strength of this business is that it does not need a lot of start-up revenue, and offers a broader market base. Unfortunately the owner of the website can only make a profit based on 1 click-through and the website owner stands a chance of loosing its customers to the affiliated website.


Community

Through this model money is earned from donations or products and services tied to the community.  Examples are social networking sites like MySpace or online broadcasting like The New Boston

The negative aspect of this type of business model is that management have very little control over the quality of the content generated by the users, the community also needs "critical content" in order to be sustainable. But this model ties in with existing communities and often evolves into this business model when the community has outgrown its free hosting, this model also allows exponential growth through word-of-mouth and member-to-member interactions.



Subscription

This model provide content to its customers for a fee, online paid newspapers and magazines are a great example of this type of model. Another great example is the content service provider Netflix or the person to person services site RSVP.

A strength of this model is that the service is available at all times and you have unlimited usage once the subscription fee is paid. But users that do not use the service often might feel overcharged, and the business that implements this model need to provide continuous content to keep customers interested.


Utility

In this model the users are charged based on the amount of the service they consume for example metered usage and metered subscriptions.

The fee structure of this model is a great advantage it offers users the choice to pay for some but not all of what is on offer, although the accuracy of the pricing might pose some problems.


"Broker." Investopedia. N.p., n.d. Web. 11 Apr. 2014. <http://www.investopedia.com/terms/b/broker.asp>.

Rappa, Michael . "Business Models on the Web | Professor Michael Rappa." Business Models on the Web | Professor Michael Rappa. N.p., n.d. Web. 11 Apr. 2014. <http://digitalenterprise.org/models/models.html#Brokerage>.


1) What is the Mobile phone use /100 population - compare Australia, USA, China, India, Your Country?


Mobile Phone Subscriptions
Country
Rank
Value
Australia
70
101.04
USA
88
89.86
China
113
64.04
India
117
61.42
South Africa
72
100.48

2) Internet use / 100 population - compare Australia, USA, China, India, Your Country?


Internet Usage
Country
Rank
Value
Australia
19
76
USA
22
74
China
76
34.3
India
124
7.5
South Africa
108
12.3


3) Compare main strengths and weaknesses of Australia or your home country in the survey?

Australia provides more access to its people, this allows more people to stay informed through the internet. I believe it also believe it shows that it is easier for people to afford what is seen as luxuries in other countries.


4) What does the survey suggest to you about the Information Technology readiness of Australian business compared to Australian consumers?

Australian Consumers and businesses have met technology with open arms and have grown with technological growths. Businesses are keen to take advantages presented to them with IT and consumers are keen to implement the advantages offered to them.