Thursday, 17 April 2014

Topic 8 - Online Auctions

Question 1

eBay is one of the only major Internet "pure plays" to consistently make a profit from its inception. What is eBay's business model? Why has it been so successful?



eBay implements the Brokerage model, it is successful because:
  1. It has plenty revenue available, customers are willing to for transactions and other fees.
  2. Advertisement does not cost anything, eBay gained its fame through word-of-mouth.
  3. Little or no costs for selling or obtaining goods, goods are owned by the customers themselves, transactions are paperless, etc.
  4. Listing payments are made in advance and immediately after the transaction have been completed , so there is no receivables to collect and there is no inventory because as mentioned above the customers owns the goods.
"eBay, one Internet business model that works." VentureNavigator Blog. N.p., n.d. Web. 10 May 2014. <http://www.venturenavigator.co.uk/content/ebay_case_study>.

Question 2

Other major web sites, like Amazon.com and Yahoo!, have entered the auction marketplace with far less success than eBay. How has eBay been able to maintain its dominant position?


Some of the reasons eBay has remained dominant is the same as the reasons listed above, there is very little spending compared to sites like Amazon. eBay is also very well known so a newcomer would struggle to offer any real competition any attempt to rival eBay would have to plan for the long fight.

Question 3

What method does eBay use to reduce the potential for fraud among traders on its site? What kinds of fraud, if any, are eBay users most susceptible?

eBay does not offer any long term fraud opportunities, sellers are ranked according to their selling history. If a sellers has a bad reputation buyers are aware of the risk they are taking. If a seller has no reputation you are aware of the risk that poses. As for fraud from a buyers point of view, a purchased article is not sent until payment has been received, so there is no opportunity to commit fraud.

A buyer is refunded if he or she does not receive a product or if they are unhappy with the received product. I am not sure if eBay carries the cost of refunding a person or if they have something in place so that the cost is taken from the seller. On one hand I cant see eBay carrying the cost, if that was the case I can see a great fraud opportunity and I cant see myself as the only person to think of this opportunity, for instance a selling something that the seller does not have. Then on the other hand I cant see eBay getting the funds from the seller if it is a matter of fraud. Like other fraudulent activities once you are aware that fraud has been committed the person or persons responsible is long gone.
Another possible fraud could be hijacking the website and posing a fake website, but again the time needed for this to pay of makes the option redundant.

Question 4

eBay makes every effort to conceptualize its users as a community (as opposed to, say “customers” or “clients”). What is the purpose of this conceptual twist and does eBay gain something by doing it?


I believe the purpose of doing this is to have the 'customers' feel they are part of something, it has a psychological effect, people have an inherit need to belong to something. This will encourage people to dedicate more time to the growth of their eBay business and this in turn helps the growth of eBay overall.

Question 5

eBay has long been a marketplace for used goods and collectibles. Today, it is increasingly a place where major businesses come to auction their wares. Why would a brand name vendor set-up shop on eBay?


Because it is a brand name, even brand named used goods has a big market on eBay. So why not sell on eBay yourself? I believe that eBay also makes it easier, a lot of people would rather just get it from eBay then going to the shop, and for some their is no option. Would you rather buy a used set of headphones from Sennheiser or a brand new set for $10 more?

Question 6

I have a few businesses, and I have used eBay for about 12 years on and off. Currently I have about 600 books listed on eBay (seller name ozrural). I stopped selling on eBay for a few years but they changed the rules this July and it is viable again (for me). What do you think changed?

I am not sure I have looked this up and though I can see several changes such as photo listings are required, changes to top seller listings, etc., I cant see what would make it viable for you to sell on eBay again.

Topic 7 - Automata

Questions 

Question 1 - Check this link to my ‘intelligent’ cybertwin which I also mentioned in the Powerpoint. You may like to create your own cybertwin as well. The more you 'train' your twin, the better the responses will be. While it is just a fun exercise, Think of the opportunities. Imagine if we had a cybertwin that could answer your questions about the course. Or perhaps a shopping assistant?


I do not really like the idea of a cyber twin, I like to experience my own life.

Question 2 - Write one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.

The Turing test was created by Alan Turing and its purpose is to see if a computer program can trick a person into believing that the program is a person as well. Alan Turing's reasoning was that if the person talking to the computer thinks that he/she is talking to another person then that program must be just as intelligent as a human.

The Chinese room is an argument against the Turing Test proposed by John Searle and the conclusion of this argument is that just because a program make it seem like it understand what a person is "saying" to it does not mean that it really understands what is being said.

I googled the Turing test and attempted to chat to the program, when I asked random questions for instance how are you, the program answered generic answers and I would have believed that the program is in fact a person. A few statements such as, "You did not understand that did you" gave me the impression that either I am speaking to someone who is cheeky or someone who does not understand what I am saying. So at this point I would probably be thinking that this might be a person I am chatting with. But strangely enough when I started asking logic questions it all went up in smoke. For instance "what is 1 plus 1" resulted in a reply of "huh" and then I tried '1 + 1' which resulted in 'yep'. I like the idea of artificial intelligence, I am not sure it is viable.

Question 3 - Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples which support or disprove the question or just offer an opinion based on your personal experience. Write you answer on your blog page or express an opinion on this voice discussion board (it's simple to join). 


Definitely not. After playing around with the cyber twin and the Turing test I have come to the conclusion that I would become annoyed very quickly if I try and explain an issue I am having with a product and the program does not understand.

Topic 6 - Digital Markets

Question 1

A)  What experiences have you had with shopping online?

I have had mostly positive online shopping experiences, to be honest I have only had 1 negative online shopping experience.

B)  Describe a good experience.

I have had many good experiences shopping online, one such experience was while shopping in a site called All the Deals, I purchased a family holiday.

C) What did you like about the online store you used? 

The site's response was fast and efficient. I received an email confirmation within an hour of purchasing the holiday. The product was presented in a realistic and honest way, and all information was shared prior to purchase.

D) Describe a bad experience.

Unfortunately I cant remember the website name, but it was an American based shop that offers Japanese products. I ordered a Japanese scroll with Kanji writing on it.

E) What problems did you have with the online store?

The scroll I ordered never reached me, I sent an email to the store asking if I can get an update on my purchase and I never received a reply. I sent another email a month after the first requesting a refund and again I did not receive a reply.

F) What features make an online store more appealing?

I prefer a clean look, I dont want to struggle to understand what I need to do to go from one page to another. No music or videos should start playing when the webpage load. Security is a big part of making a website appealing. Contact details need to be listed as well as a physical address. I prefer sites that offers purchase through PayPal, I am not a fan of entering credit card details.

G) What features make an online store less appealing? 

Cluttered design, does not follow IEEE security standards, misrepresentation of products.

H) Should we expect to see the prices of goods and services rise or fall due to the migration of consumers online?

Yes I believe prices will rise. More and more shopping will be done online but businesses will still need to have a physical shop. Since more revenue will be created online it might need to cover losses incurred offline.



Question 2

A) The dispersion of prices (that is, the spread between the lowest and highest price for a particular product) will narrow.

I believe this to be true, companies will become more competitive and therefore the spread between the highest and lowest prices will narrow.

B) The importance of brand names will decrease.

I am not sure this is true, I think that brand names to the average population have already decreased. Brand names like Armani, Gucci, Louis Vuitton, Ferrari, etc. will not become more or less popular because of its availability but more because of it is not easily obtainable and online shopping will not make it more obtainable.

C) Price competition will make all products cheaper.

Yes I agree increased competition will lower prices.

D) Digital markets will become dominated by a handful of mega-sites, like Amazon.com. 

No I dont agree, it is easier to set up an online business, you need less capital to start off. I believe a lot of smaller online shops will start up.

E) How do you think the balance of power between buyer’s and seller’s will change?

If I am correct in the point made above (question 2  D) the power will be in the seller's hands. Since there will be so many online options available to choose from sellers will have to drop prices in order to stay competitive.

F) Prices are clustered online.



G) Online prices are elastic. ( i.e. immune to change up and down with demand)

No I don't agree, I think agree with an article in the Business Insider prices will fluctuate more often in order to compete with websites like eBay and Amazon.

H) Online prices are generally transparent (the extent to which prices for a given product or service are known by buyers in the marketplace.).

Yes I agree, although this might change in the future because of expected growth of online shopping. The shipping charges might not be included in the displayed price but I believe most shoppers will be aware of this.



Question 3

A) What types of m-commerce services does your cell phone provider offer?

The only m-commerce service I use is internet banking. My service provider does not offer any extra services but there are many applications available for my phone. My service provider does provide me with one gigabyte of internet usage, which I use for internet banking.

B) Which of these services do you use?

I use internet banking.

C) What types of transactions do you perform through your cell phone or other wireless device?

Phone:

Internet Banking

Other:

eBay
Audible
Amazon

D) What types of transactions would you like to perform, but are currently unable to?

None

E) What is your opinion of wireless advertising/mobile marketing

I think it allows you to reach a much wider audience. 

Friday, 11 April 2014

Topic 5 - Business Models

Look at the list of business models below and describe the features of each of these business models, on your blog page, giving an example of each. The basic categories of business models discussed in the table below include:


Brokerage

According to http://www.investopedia.com a broker is someone or something that facilitates the buying and selling of a product. There for a web based business model will offer products to be bought and sold. From my understanding this could either be a website like http://www.wotif.com that offers a service to customers, a website like http://www.alibaba.com/ that allows bulk buying to other companies or a website like www.ebay.com.au/ (auction broker) where individuals offer products to customers. Interesting to note that eBay also uses another broker within the site, PayPal which is a transaction broker.

 In each of the examples above the website itself is not in charge of selling the product nor do they have anything to do with the delivery of the product. They get a percentage paid to them for facilitating the transaction.

The brokerage model offers several strengths, its centralized, consider eBay again there are very few products that you wont find on this site. If you have a taste for all things Japanese eBay will provide you with an array of products to suit your taste and it does not matter if you are in England, Africa or Iceland.

The brokerage model can also facilitate trust, I might not know the seller "hotProduct98" but I trust eBay and therefore the chances are greater of me trusting this unknown seller. A negative aspect though is that is does not ensure protection, if you do not receive or the product is not the described quality there is very little that this third party can do.


Advertising

This business model is derived from the traditional media broadcast model, for example radio broadcasts. You have the privilege of listening to a radio station of your choice free of charge, in exchange the radio station will advertise throughout the day. The middleman (radio station) gets money from the companies that uses its advertising and in exchange the company puts itself and its product out there. The advertising model works on this same concept, you get to view the website for free but in exchange the website has advertisements.

Examples of the advertising model on a website is:

Banner



Sidebar

With the sidebar below, the add is on the right hand side and entices you to click and the image to enroll into classes that will teach you how to organize your photos


The strengths of implementing this type of model is that it allows access to all market types, it can also be used to track users.

Weaknesses are that there are a fine line between informing customers and annoying them, some websites play an advertisement the moment the website has loaded and do not offer the customer a way to mute the video. It is true that it will draw attention better than a static advertisement that does nothing, but most internet users will close the website and never return. The same is true for pop-ups, personally I can live with a website having one or two pop-ups, I have gotten so use to it that 90% of the time I close them before they load, but that in itself should tell the website implementing it that it servers no purpose and again if people are flooded with unwanted pop-ups the will close the website and not return.



Infomediary

The infomediary model collects and stores behavioral information of its users, this information is collected and then sold to other stakeholders or the stakeholders will approach the website and ask them to collect data for a fee. Google is a great example of this type of website, it will gather data based on searches done by users, this data is known as metadata.

Metadata is basically information about information, the next step is data-mining which will result in reports, for example in 2013 which country had the most searches on depression, hypothetically lets say it is Great Britain. The next step is data analytics, what does this mean, does people in Britain get more depressed, do they have a greater thirst for this knowledge than another country?

This information is extremely valuable to companies, for instance if you know what product appeals to what country you know where your start-up company or new product will be more successful, if you know what age group in this country is more interested you know what your target audience is and therefore you know who to aim advertising at. This does not mean you will be a success but it does allow you to make decisions based on calculated risks.

www.surveymonkey.com/ is a good example of the infomediary model known as audience management, this site gathers information on what products appeal to what type of person based on age, education level, geography, etc. Incentive marketing is another infomediary business model that offers you an incentive for taking part in something, an example of this is the chance to go into a prize draw if you shop at a specific site, or that you will get 5% discount.

One strength of this model is that can be paired with the advertising model and in this aids the effective use of advertising funds. Unfortunately the quality of the trade can not be ensured, personal data may be at risk and there are many legal, ethical and cultural considerations that come into play.


Merchant

This model is very old, think before the invention of the car, think before the invention of money. An example of this model is Harvey Normal selling its product online.

An example of a merchant business model business is www.audible.com they implement the bit vendor model and they only trade in digital products (audio books), another example is a virtual market which is a business that only has an online presence for example http://shopping.rediff.com/shopping/index.html.

The merchant model offers several strengths such as its simplicity, low transaction costs and the fact that it easily translates to the web, it also allows customers the benefit of 24/7 shopping. Weaknesses are that it is an easy target for online fraud, customer security and data are at risk and the inventory control and delivery systems used can pose problems it is also a highly competitive market.



Manufacturer (Direct)

In this model the normal retail channels is bypassed and the manufacturer sells its product directly to the customer. An example of this model is the lease for instance http://www.radio-rentals.com.au/ allows you to choose a product to rent for a specified time. Then you have License for instance http://www.adobe.com/ allows you to purchase a license in order to use their product.

The manufacturer model offers lower cost to customers, product customization and increased customer relations and communications. Unfortunately it offers lower profit margins to the business and has higher maintenance of supplier relations, this model can not be applied to all industries.



Affiliate

The affiliate allows another business or person to make a profit by implementing a click through link. An example of this is when a website offers you a discount when you shop on a certain website using a provided link, this is known as revenue sharing.

A big strength of this business is that it does not need a lot of start-up revenue, and offers a broader market base. Unfortunately the owner of the website can only make a profit based on 1 click-through and the website owner stands a chance of loosing its customers to the affiliated website.


Community

Through this model money is earned from donations or products and services tied to the community.  Examples are social networking sites like MySpace or online broadcasting like The New Boston

The negative aspect of this type of business model is that management have very little control over the quality of the content generated by the users, the community also needs "critical content" in order to be sustainable. But this model ties in with existing communities and often evolves into this business model when the community has outgrown its free hosting, this model also allows exponential growth through word-of-mouth and member-to-member interactions.



Subscription

This model provide content to its customers for a fee, online paid newspapers and magazines are a great example of this type of model. Another great example is the content service provider Netflix or the person to person services site RSVP.

A strength of this model is that the service is available at all times and you have unlimited usage once the subscription fee is paid. But users that do not use the service often might feel overcharged, and the business that implements this model need to provide continuous content to keep customers interested.


Utility

In this model the users are charged based on the amount of the service they consume for example metered usage and metered subscriptions.

The fee structure of this model is a great advantage it offers users the choice to pay for some but not all of what is on offer, although the accuracy of the pricing might pose some problems.


"Broker." Investopedia. N.p., n.d. Web. 11 Apr. 2014. <http://www.investopedia.com/terms/b/broker.asp>.

Rappa, Michael . "Business Models on the Web | Professor Michael Rappa." Business Models on the Web | Professor Michael Rappa. N.p., n.d. Web. 11 Apr. 2014. <http://digitalenterprise.org/models/models.html#Brokerage>.


1) What is the Mobile phone use /100 population - compare Australia, USA, China, India, Your Country?


Mobile Phone Subscriptions
Country
Rank
Value
Australia
70
101.04
USA
88
89.86
China
113
64.04
India
117
61.42
South Africa
72
100.48

2) Internet use / 100 population - compare Australia, USA, China, India, Your Country?


Internet Usage
Country
Rank
Value
Australia
19
76
USA
22
74
China
76
34.3
India
124
7.5
South Africa
108
12.3


3) Compare main strengths and weaknesses of Australia or your home country in the survey?

Australia provides more access to its people, this allows more people to stay informed through the internet. I believe it also believe it shows that it is easier for people to afford what is seen as luxuries in other countries.


4) What does the survey suggest to you about the Information Technology readiness of Australian business compared to Australian consumers?

Australian Consumers and businesses have met technology with open arms and have grown with technological growths. Businesses are keen to take advantages presented to them with IT and consumers are keen to implement the advantages offered to them.